Privacy Policy

Last updated: September 11, 2021

As a general guideline we store only the mimum user data required for Pickle's functionality. Your data is not sold or otherwise shared with third parties.

Information We Collect

Identity & Access

Used for linking Pickle to your Slack workspace

  • Slack workspace ID and workspace name

  • Slack auth tokens

  • A browser cookie for accessing the billing management page

Billing

Subscriptions are managed through Stripe.

  • Stripe subscription ID

  • A browser cookie for accessing the billing management page

Payment methods and contact details are not stored in Pickle's database, because there's no reason to.

Usage

Pickle maintains a log of Slack interactivty events sent to it. This log is used for debugging and support.

How we use and share your information

  • To provide the service. Your information is used at the application level to deliver the service.

  • Troubleshooting & support. Your information is used when investigating and fixing bugs, and when addressing support requests.

  • To communicate with you. We'll use your email when communicating with you about billing, product updates, and support.

  • To investigate and prevent security issues and abuse.

  • When required by law.

Data Retention

We retain the above data when your subscription with Pickle is canceled or lapses. The intent is that you don't lose history if you choose to resubscribe. If your subscription is inactive for a long time, we may wipe your data. Otherwise you can request a complete removal of your data by contacting support@bigbunny.io.

Pickle is hosted on servers managed by OVH. The server farm is located in Quebec, Canada.

Changes & Questions

We may update this privacy policy at any time to comply with regulations and as new features are added. Upcoming changes will be announced on Pickle's website or through the Slack integration.

Questions about the privacy policy can be emailed to support@bigbunny.io.