Last updated: May 26, 2021
Pickle stores the minimum information necessary as a general guideline. Your data is not sold or otherwise shared with third parties.
Information we collect
Identity & Access
Used for linking Pickle to your Slack workspace
- Workspace ID and name
- Slack auth tokens
- A browser cookie for login session
Used for providing the core service
- Pick history, which include a workspace ID, user IDs, and task.
- Slack workspace user IDs and bot status
Subscriptions are managed through Stripe. Pickle only retains the following information in its own database:
- Stripe customer ID
- Stripe subscription ID
- Subscription status
Payment methods, billing name, and any other information necessary for billing are collected by Stripe.
How we use and share your information
To provide the service. Your information is used at the application level to deliver the service.
Troubleshooting & support. Your information is used when investigating and fixing bugs, and when addressing support requests.
To communicate with you. We'll use your email when communicating with you about billing, product updates, and support.
To investigate and prevent security issues and abuse.
When required by law.
We retain the above data when your subscription with Pickle is canceled or lapses. The intent is that you don't lose history if you choose to resubscribe. If your subscription is inactive for a long time, we may wipe your data. Otherwise you can request a complete removal of your data by contacting firstname.lastname@example.org.
Pickle is hosted on servers managed by OVH. The server farm is located in Quebec, Canada.
Changes & Questions